By signing a proposal, making a payment, or engaging Apex Ascent for any services, you ("Client") agree to be bound by these Terms of Service. Please read them carefully before proceeding.
These Terms of Service constitute a binding agreement between you ("Client") and Apex Ascent (DBA of RAB AND ASSOCIATES LLC). This agreement becomes effective upon proposal signature, receipt of payment, or the commencement of any services — whichever occurs first.
If you do not agree to these terms, do not proceed with engaging our services.
Apex Ascent provides business systems and automation services including, but not limited to:
All services are defined in the written proposal signed by both parties prior to work beginning.
The following payment structure applies to all project engagements:
All payments are due in U.S. dollars. Invoices are issued electronically through our billing system.
Invoices not paid within 7 days of the due date are considered past due. The following consequences apply:
This policy exists because work begins immediately upon deposit receipt — including discovery, planning, account setup, and resource allocation. The deposit compensates for time and resources committed to your project from day one.
If you have concerns about project progress or deliverables, please contact us directly. We are committed to resolving issues and delivering results as agreed.
The scope of work is defined in the written proposal signed by both parties. Any work requested outside the agreed scope is subject to a separate change order and requires written approval before work begins.
The Client agrees to the following in order to ensure timely project delivery:
Delays caused by the Client's failure to provide timely responses or required materials may extend the project timeline. Apex Ascent is not responsible for delays attributable to the Client.
Monthly retainer agreements provide ongoing support, maintenance, and system management. Retainer terms include:
Upon receipt of final payment in full, the Client owns all custom deliverables created specifically for their engagement — including websites, automations, CRM configurations, and custom code.
Any third-party software, platforms, or tools used in the delivery of services remain subject to their respective license agreements.
Both parties agree to maintain the confidentiality of any proprietary or sensitive information shared during the engagement. This includes:
The Client may not share, reproduce, or distribute Apex Ascent's internal processes, templates, or workflows without prior written consent.
Apex Ascent's total liability to the Client for any claim arising out of or relating to these terms or the services provided shall not exceed the total fees paid by the Client in the three (3) months preceding the claim.
In no event shall Apex Ascent be liable for any indirect, incidental, special, consequential, or punitive damages — including lost profits, lost data, or business interruption — even if advised of the possibility of such damages.
Either party may terminate the engagement with 30 days written notice. The following exceptions apply:
These Terms of Service are governed by the laws of the State of North Carolina, without regard to its conflict of law provisions.
In the event of a dispute, both parties agree to first attempt resolution through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration in accordance with applicable arbitration rules, and the arbitration shall take place in North Carolina.
By providing your phone number and opting in, you consent to receive SMS messages from Apex Ascent related to your inquiry, project, or appointment.
For questions about these terms, please reach out directly:
Response time: Within 30 business days